Clients reviews about Arch Plumbing Inc.

Our water heater unexpectedly started leaking on a Sunday which makes it harder 2 communicate w/our management so we had an outside contractor come & turn it off as well as drain some of it. I contacted our management about everything & surprisingly the next day (Monday) they actually stepped up & called Arch plumbing Idk if they were sent by god but the 2 gentlemen that did the job were really nice, very professional, smart, efficient, hella cool & funny. The water heater is nice, it looks like a device I need math for 😆 it’s only been an hour but it’s awesome so far. Overall great ppl came & did great work. I believe one of gentleman was Alex & the other was G. Hopefully when I do an update cause it’s only been an hr I will hv it right 👍🏽 ~ Shirelle R

Arch Plumbing is the highest quality Bay Area Plumbing company I ever worked with. We own a 120 year old home in Burlingame that had old plumbing in place. We did a large home remodel in 3 phases. We used a different plumber in phase 1. I was introduced to Amado & his incredible team in phase 2 & 3 and my one regret is that I didn’t work with Amado in phase 1. Arch is efficient, economical and honest which are an incredible feat for 1 company to have. My sister has a home & ADU nearby. She had countless sewer problems with her ADU and worked with 3 plumbing companies who did not resolve her issue. I recommended she work with Arch and Arch’s team resolved her issue in 2 days. My sister’s biggest regret is not finding ARCH sooner. Many who have their 1st experience with Arch feel the same. ~ Jen H

Alex was professional and replaced the motor in our heating unit after we failed to find someone who could do it for a couple of years. He informed us that whoever tried to fix it last time put in a motor that was only for 1 speed systems, but ours is a 3 speed which is one of the reasons it was not functioning properly. He tested the vents to make sure the temp was in line with others in our apt building before leaving. He also was respectful of our home and even cleaned up the area where he was working before heading out. I appreciated how easy he was to communicate with, and how quickly he responded when coordinating the appointment. Would definitely recommend! ~ Jessica S

Arch Plumbing reached back to me in a timely manner after receiving the maintenance request. They were ready to start on the day of the request, but I wasn't home so we scheduled another time. Gerson arrived on time, did everything that was needed to be done to get through a reeeeeally bad clog deep in the pipes. Used two types of machines, and the second one was a wheeled powered snake, kinda one of the "big guns". :) He had all the tools without a need to go to another place to get them, had all the knowledge and skills, used shoe covers to not leave mess on the floor and cleaned all the mess created in the process. Overall, it's a five star to both the company and the plumber! ~ Viktor P

I LOVE Arch Plumbing! They fixed my toilet in the past, and I was extremely happy with their service: fast response time, free consultation, quote, resolution, and everyone was friendly, efficient, communicative, and helpful! This time, they helped me with my garbage disposal. Christian was able to send someone over the next day! Randy was super friendly, professional, clean, thorough, and explained everything. I'm grateful to have a reliable and trustworthy team to call upon to help with any plumbing issues - such a relief and I truly appreciate them. Would highly recommend (and have already referred people to them in the past). THANK YOU RANDY, CHRISTIAN, AND TEAM!!! *big hugs* :-) ~ Deanna T

I originally contacted Arch Plumbing Co for a standpipe issue which was resolved but asked if they provided other services - which to our delight they do. Customer service provided via telephone were courteous and responsive. Staff provided a reasonable appointment date. The service man who came out was also fantastic, professional and knowledgable. He looked under our kitchen sink and provided a reasonable cost estimate to repair the valves/pipes while also identifying other issues which he readily repaired. Clean up and service was not only fast but also well done. Highly recommend and would call again for future services. ~ Jeff S

Just had my 1st service call with Arch Plumbing and it was fantastic. Alex was my technician and he arrived when scheduled, wore protective shoes in the house without being asked and shared quite a bit of information about my heating system and the required fix while he worked. He was open to exploring solutions and helping me to understand the best applications for my home. Short answer, Alex and Arch are top notch. I’d rather not have another service call, but I’m comforted to know they are on the other end of the line if I need assistance. Thanks Arch! ~ Johnathan C

I know this is going to sound like a paid response but, believe me, it isn't. I'm a rental property owner and finding a competent and reliable plumbing company is essential to my peace of mind. When I found (and began using Arch Plumbing years ago) I was delighted with their overwhelmingly competent, pleasant, courteous plumbers. And even though they are involved with some very large projects, they always found time for some smaller problems that I might have. I'm serious here: You can't find a better plumbing service. ~ David C

Customer service is outstanding. I called to request plumbing services and was informed that o one could come until the following day. When I explained that it was an emergency I was told that I would get a call back after the receptionist checked in with her supervisor. She called back in less that 5 minutes with an ETA for that day between 2-5pm. Arch showed up before noon. Addressed the problem quickly and provided me with all the information needed to make the repair. Phenomenal company! ~ jessica h

I recently had the pleasure of working with Alex , and I couldn’t be more satisfied with the experience. Alex was incredibly knowledgeable and demonstrated a deep understanding of plumbing systems. He was able to quickly diagnose and fix the issue with great efficiency. His helpful attitude and willingness to explain the process made the whole experience stress-free. I highly recommend Alex for anyone in need of a reliable and skilled plumber. ~ Kenny O

Thank you Gerson for your excellent service! I could not be more pleased with the service I received from Gerson with Arch plumbing service. He was punctual, professional, knowledgeable and polite. He even left my bathroom clean after tackling a job that involved both our toilet and the shower. I highly recommend Gerson and thank Arch plumbing for hiring such friendly and competent people to represent their business. ~ Liz S

All crew & staff members are great to work with; quick appointments for service; easy communication; great pricing. Oscar Alonzo was our most recent tech and did a thorough job with inspections and was super communicative with me throughout the process. He was very nice, easy going, professional and informative about our services and repairs needed. We've used Arch Plumbing for YEARS and love their service! ~ Kelli Z

Gerson from ARCH plumbing was of huge help. He patiently listed to the issue, checked out multiple different options to see what options exist, worked with me to show in which sequence to proceed to ensure least cost (vs) benefit. Above and beyond all of that, when I looked at the pics and asked a "what if - can we try something different" he was happy to think about it and give it a good try (and it worked). Ask for Gerson. ~ hyper m

I run a property management company with many properties being managed by us in San Mateo and San Francisco counties. We have been using Arch plumbing to do plumbing construction work as well as plumbing services for many years. They have been the best plumbing company we have ever used in term of the integrity of their service, promptness and quality of work. I encourage everyone to try Arch Plumbing. ~ Hani K

Alfredo and his staff have been guiding me through a complete replacement of the plumbing system in an old house I am renovating. Aside from being the nicest people you would ever want to work with, they are very knowledgeable, responsive when you need help, and the prices are very reasonable. I recommend them highly for any of your plumbing needs. ~ Joe S

We have used ArchPlumbing services twice now. The first electrical service that they completed at our home was a full wiring of our new walk-in closet in 2023. The second service was adding a new electrical outlet for our new Miele combi steam oven. We are very satisfied with their work ethics. They’re efficient and trustworthy. We will definitely use their electrical services again. ~ Richard V

This is just an awesome plumbing company. They are fairly priced, fully licensed, and extremely knowledgeable. We have an older, complex plumbing system in our building and have had 5+ plumbers in to work on it over the years. These guys are the best, so much so that we put up a sign in our boiler room saying "call Arch plumbing if the hot water heater breaks." We highly recommend them. ~ Harrison L

Alex installed our new Toto toilet and it works flawlessly. More recently he helped bail me out of a job retrofitting the cold water valves for the bathroom faucet. He had the right tools to remove the previous valve and had the new retrofit done in 15 minutes. Fees are determined by his company’s schedule… a competitor I’ve regrettably hired seemingly makes up fees on the direction of the wind. ~ Lawrence M

Arch is great! Very responsive, on time, communicative. Gerston and Alex tag-teamed an install for me and they coordinated between responsibilities and timing and their responsiveness kept things tight and orderly. Both super polite and respectful young men. I’ve worked with them many times and the experience is always the same… Great!! ~ Diane R

Have worked with Arch Plumbing twice now- once to inspect our boiler and radiant heating system, and more recently to address a leaky release valve. Alex performed the release valve repair today. I appreciated that he showed up on time, was professional, explained the repair, and didn’t overcharge. Would work with him and the Arch team again! ~ Mia L

Arch Plumbing has been my to go plumber whenever I have had both personal and business needs. What I like about them is that they communicate clearly what needs to be done and then get to action right away. They also have some of the most competitive rates in San Francisco. Great job Alfredo and team! ~ Beata D

Arch Plumbing saved the day - accommodated an emergency repair on a holiday weekend, quickly diagnosed the problem and gave same day fix and resolution. I was particularly impressed by the recency of the technician’s knowledge and know-how, it literally took 2 mins to understand the problem. I strongly endorse Arch for water heater system repair. ~ Colin F

Attention to detail and presented a few options for how we could best satisfy our heating and plumbing needs. He evaluated our home and carefully routed the major ductwork to maximize our future build out plans. We have repeatedly used them for service and recommended Arch to the neighbors. Everyone is satisfied. ~ Chris C

Alex showed up on time, was very competent and easy to communicate with. He came out to help with an issue I was having with my bathroom sink, but while he was here I asked him about an issue with my disposal. Instead of recommending a full replacement, he showed me that something just needed to be unblocked. I appreciated the honesty. ~ Leslie M

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